Our policies
General
- All prices are in USD.
- Hourly Rate Is a fixed rate charged per hour with a minimum booking of 2 hours for SED & SUV and 3 hours for Sprinter/ party bus which includes garage/travel time (Garage time out to Garage time in)
- Smoking is prohibited in all our vehicles.
Reservations
- We encourage you to reserve at least 72 hours in advance of your trip. Last minute reservations (within 24h) may be possible but are not guaranteed.
- We require a major credit card for all reservations (MasterCard, Visa, Amex, Discover)
- We require full payment for all reservations at the time of booking.
- Transportation is available 24/7
- Minimum booking hours for Sedan and SUV is 2 hours.
- Minimum booking hours for the Sprinter party bus is 3 hours.
- Balances to be paid to the driver on the run date before the beginning of the run.
· Wait time is limited to 15 minutes at the pickup for non-airport pickups. Airport Arrival, max wait time is 30 minutes at wheels down for domestic and 60 minutes for international.
Cancellations
24 hours cancellation policy
if you cancel less than 24 hours for any reasons, you will be responsible for the full amount quoted.
For special events, please contact us for cancellations or changes.
In case of extreme weather conditions, we may experience delays or cancellations. Should this happen, we will inform you as soon as possible.
Damages/Liability
- The clients assume full financial liability for any damage caused by them or any members of their party to the vehicle during their tour or party time. Fees starting at $250 apply. A fee of 100.00 for each carpet or seat burn.
- The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof.
- In case of mechanical breakdown during the trip, we will promptly replace the vehicle and do everything we can to provide the best service while ensuring everyone’s safety.
- We cannot be held responsible for delays or trip termination due to weather, traffic, or unsafe road conditions (acts of nature, accidents and so on.)